At Moona Jewellers, we strive to provide you with high-quality products and excellent customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below:
1. Return Eligibility:
1.1. We accept returns for items within [insert number of days] days from the date of delivery.
1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
2.1. Contact our customer service team at [insert contact information] to request a return authorization.
2.2. Provide your order number and a brief explanation of the reason for the return.
3. Refund Process:
3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. If approved, the refund will be processed to the original method of payment within [insert number of days] days.
4. Return Shipping:
4.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
4.2. We recommend using a trackable shipping service for returns to ensure they reach us securely.
5. Exchanges:
5.1. We do not offer direct exchanges. If you need a different item, size, or color, please return the original item and place a new order.
6. Defective or Incorrect Items:
6.1. In the rare event that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
7. Non-Returnable Items:
7.1. Some items are non-returnable, including personalized or customized products, earrings (for hygiene reasons), and items marked as final sale.