This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from Moona Jewellers (“we,” “our,” or “us”). By making a purchase on our website, you agree to the terms specified in this policy.
1. Order Processing:
1.1. Processing Time: Orders are typically processed within [insert processing time, e.g., 1-3 business days] after payment confirmation. Processing time may vary during peak seasons or promotional periods.
1.2. Order Verification: Orders may be subject to verification and approval before shipping. This process may involve contacting the customer to confirm details. We reserve the right to refuse or cancel an order for any reason.
2. Shipping Methods:
2.1. Available Shipping Methods: We offer various shipping methods, including standard and expedited options. The available methods depend on the destination and the weight of the package.
2.2. Shipping Costs: Shipping costs are calculated during the checkout process based on the selected shipping method, destination, and the weight of the items in the order.
3. Shipping Destinations:
3.1. International Shipping: We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
3.2. Shipping Restrictions: We comply with international shipping regulations and restrictions. Some products may be restricted from being shipped to certain destinations.
4. Delivery Timeframes:
4.1. Estimated Delivery: Estimated delivery times are provided during the checkout process. These are indicative and may be subject to change due to factors beyond our control, such as customs delays or unforeseen circumstances.
4.2. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.
5. Shipping Partners:
5.1. Carriers: We work with reputable shipping carriers to ensure reliable and timely delivery. The choice of carrier depends on the shipping method selected during checkout.
5.2. Carrier Delays: We are not responsible for delays caused by shipping carriers, weather conditions, or any other unforeseen circumstances.
6. Lost or Damaged Items:
6.1. Lost Packages: In the event of a lost package, we will work with the shipping carrier to initiate an investigation. If the package is confirmed lost, we will either refund your purchase or send a replacement, as determined on a case-by-case basis.
6.2. Damaged Items: If your order arrives damaged, please contact us within [insert number of days] days of receiving the package. Provide photos of the damaged items and packaging to facilitate the claims process.
7. Shipping Promotions:
7.1. Free Shipping: We may offer free shipping promotions from time to time. Terms and conditions for free shipping will be clearly communicated during the promotional period.
By placing an order with Moona Jewellers, you acknowledge and agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact us anytime.